Job Description
Join our award-winning customer experience team at ConnectCare Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional support to our clients across Georgia and Texas. As a valued team member, you'll receive comprehensive paid training, competitive benefits, and clear career advancement opportunities. Our modern downtown Atlanta office offers a collaborative environment with flexible scheduling options. If you thrive in dynamic settings and want to make a real impact on customer satisfaction, this is your chance to grow with us!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and knowledge base
- Document interactions accurately in our customer database for quality assurance
- Collaborate with team members to share best practices and improve processes
- Meet and exceed monthly performance metrics for resolution time and satisfaction
- Identify opportunities to enhance customer experience and provide feedback to management
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office and ability to learn new software quickly
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings and weekends
- Valid U.S. work authorization and reliable transportation