Job Description
Join our award-winning customer service team with paid training and immediate hire opportunities! We're seeking motivated individuals in Detroit to deliver exceptional support experiences. No prior experience required – we invest in your growth through comprehensive paid training programs. Enjoy competitive pay, health benefits, and career advancement opportunities in a dynamic work environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams for complex cases
- Meet performance metrics for quality and efficiency
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and patience with customer challenges
- Reliable transportation to downtown Detroit office