Job Description
Are you a compassionate communicator looking for a career with growth? Apex Support Solutions is currently seeking dedicated Customer Service Representatives to join our dynamic team in Atlanta, Georgia.
We believe in investing in our people. That’s why we offer comprehensive, paid training to ensure you have the tools and knowledge needed to succeed from day one. Whether you are an experienced professional or looking to start a new career path, we have a place for you.
About the Role
In this full-time position, you will be the voice of our brand, interacting with customers via phone, email, and chat to resolve inquiries, process orders, and provide top-tier support.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Paid Training: No prior experience required; we train you.
- Benefits: Medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Work Environment: Modern office with a collaborative and supportive team culture.
Responsibilities
- Handle a high volume of incoming and outgoing customer calls with a focus on resolution and satisfaction.
- Listen to customer concerns, identify their needs, and provide accurate information regarding our products and services.
- Process customer requests, transactions, and complaints efficiently using our CRM software.
- Accurately document all interactions and customer data in the internal database.
- Identify and escalate complex issues to the appropriate supervisor or department.
- Collaborate with team members to improve call handling times and customer satisfaction scores.
- Stay updated on product knowledge and company policies through ongoing training.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is preferred but not required.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficiency with computers and the ability to navigate multiple software applications simultaneously.
- A stable work history and a professional demeanor.
- Availability to work full-time, including evenings and weekends as needed.