Job Description
Are you ready to launch a successful career in customer service? Austin Home Support Solutions is currently hiring enthusiastic Customer Service Representatives to join our dynamic team in Austin, Texas. We pride ourselves on providing top-tier support to our clients and are looking for individuals who are ready to learn, grow, and succeed.
Why Apply?
- Weekly Pay: Get paid every week with no waiting.
- Paid Training: New to the industry? We offer comprehensive paid training to set you up for success.
- Competitive Benefits: Medical, dental, and vision insurance available after 90 days.
- Growth Path: Clear opportunities for advancement within the company.
We are looking for local candidates who are ready to make a difference in the Austin community.
Responsibilities
- Handle inbound and outbound customer inquiries with a focus on satisfaction and efficiency.
- Resolve customer issues and complaints using patience, empathy, and problem-solving skills.
- Document all customer interactions and account updates accurately in our CRM system.
- Assist customers with product information, billing questions, and service inquiries.
- Collaborate with the support team to improve processes and service quality.
- Maintain a professional demeanor and uphold company standards at all times.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is a plus but not required for qualified candidates.
- Excellent verbal and written communication skills.
- Ability to type at least 35 WPM and navigate computer systems efficiently.
- Must be located in or willing to commute to Austin, Texas.
- Reliable internet connection and a quiet home office environment (if remote).
- Ability to pass a background check and drug screening.