Job Description
Are you ready to launch a rewarding career in customer service? Apex Customer Solutions is currently seeking dedicated and empathetic individuals to join our team as Local Customer Service Representatives in Austin, Texas.
We are proud to offer a comprehensive paid training program designed to get you up to speed quickly and confidently. This is not just a job; it is an opportunity to grow within a stable, fast-paced organization.
Why Join Us?
- Competitive Pay: Earn between $20.00 and $25.00 per hour based on experience.
- Paid Training: No experience? No problem. We train you.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Environment: Work in a collaborative and supportive office space.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive the top-tier support they deserve.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Provide accurate product and service information to customers.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with internal teams to resolve complex account issues.
- Identify opportunities to upsell products and services based on customer needs.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is a plus but not required (training provided).
- Strong verbal and written communication skills.
- Ability to type 40 WPM and navigate computer systems quickly.
- Must be reliable, punctual, and able to work full-time hours.
- Austin, TX residency is required.