Job Description
Join TechConnect Solutions as a Night Shift Chat Support Specialist in the vibrant Washington DC metro area! We're seeking tech-savvy communicators to provide real-time assistance via chat for our diverse client base. This immediate-start opportunity offers competitive pay, comprehensive training, and a supportive remote work environment. Work from the comfort of your home while making a tangible impact on customer satisfaction across Virginia and DC.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Full benefits package including health insurance and 401(k)
- Flexible scheduling with guaranteed 40 hours/week
- Career growth into senior support and team lead roles
- State-of-the-art tech tools and resources
Responsibilities
- Deliver exceptional customer support via live chat in real-time
- Resolve technical issues, billing inquiries, and service disruptions
- Maintain detailed documentation of customer interactions
- Collaborate with tier-2 support for complex problem escalation
- Adhere to SLAs and quality assurance standards
- Participate in ongoing product training and skill development
- Monitor chat queues during assigned shift hours
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer support experience via chat/email
- Typing speed of 60+ WPM with 95% accuracy
- Proficiency with CRM tools (Zendesk, Salesforce)
- Excellent written communication and problem-solving skills
- Ability to multitask in fast-paced digital environments
- Reliable high-speed internet and quiet home office
- Available for night shift (10 PM - 6 AM EST)