Job Description
Are you looking for a stable career with growth potential? Apex Support Solutions is currently hiring Full-Time Customer Service Representatives in Austin, Texas.
We believe in investing in our team. That is why we provide comprehensive Paid Training to ensure you have the tools you need to succeed. If you are a great communicator looking to join a modern, supportive environment, we want to meet you.
What We Offer:
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance.
- Paid Training: No prior experience required; we train you from the ground up.
- Full-Time Schedule: Stable hours with opportunities for advancement.
- Modern Office: Work in a collaborative and tech-forward office in Austin.
Take the next step in your career today by applying for this exciting opportunity.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism.
- Resolve customer inquiries regarding products, services, and billing efficiently.
- Document all customer interactions and account updates accurately in the CRM system.
- Identify and escalate complex issues to senior support teams when necessary.
- Build rapport with customers to ensure long-term satisfaction and loyalty.
- Assist with order processing, returns, and warranty claims.
- Collaborate with team leads to continuously improve service quality.
Qualifications
- High School Diploma or GED is required.
- Strong verbal communication and active listening skills.
- Previous customer service experience is preferred but not mandatory.
- Ability to type at least 40 WPM and navigate computer systems quickly.
- Must be authorized to work in the United States.
- Reliable internet connection and home office setup (if applicable).
- Ability to work in a fast-paced, high-volume environment.