Job Description
Join Austin Tech Solutions as a Customer Service Representative and kickstart your career with our comprehensive paid training program! We're seeking passionate individuals to deliver exceptional support to our growing client base in the heart of Austin. No prior experience required—just a dedication to helping others and a desire to grow with us. Enjoy competitive pay, full benefits, and a vibrant work culture in downtown Austin.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics including call quality and resolution times
- Proactively identify opportunities to improve customer experiences
- Participate in ongoing training sessions to enhance product knowledge
- Support team initiatives to exceed customer satisfaction goals
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Previous customer service experience a plus
- Valid Texas driver's license (for occasional off-site events)
- Passionate about serving Austin's diverse community