Job Description
Join our award-winning customer support team in Charlotte! We're urgently hiring Chat Support Specialists for our growing tech hub. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture. Apply today and interview at our exclusive hiring event! No experience necessary – we provide full training. Help shape the future of digital customer service with a Fortune 500 company.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries within 5 minutes
- Document interactions using Salesforce CRM with 99% accuracy
- Collaborate with Tier 2 support for complex technical escalations
- Maintain 95% customer satisfaction score through empathetic communication
- Participate in daily team huddles to share best practices
- Adhere to HIPAA/GDPR compliance protocols for sensitive data
Qualifications
- High school diploma or equivalent required
- Excellent written communication skills (English)
- Ability to type 50+ WPM with 98% accuracy
- Proficiency in Zendesk/Salesforce CRM platforms
- Experience with Zendesk Chat or similar tools preferred
- Strong problem-solving abilities under pressure
- Must be available for rotating weekend shifts