Job Description
Join our award-winning customer service team in Charlotte and kickstart your career with comprehensive paid training! Innovate Solutions Group is seeking motivated individuals to deliver exceptional customer experiences while enjoying competitive compensation and growth opportunities. No prior experience required – we'll provide all the tools you need to succeed. Our supportive environment offers flexible scheduling, performance bonuses, and clear pathways to advancement. If you're a people person with a passion for problem-solving, this is your chance to build a stable career in one of America's fastest-growing cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using company systems and protocols
- Document interactions accurately in CRM databases
- Meet performance metrics (call time, CSAT scores, resolution rates)
- Collaborate with team members to improve service quality
- Stay updated on product knowledge and policy changes
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Basic typing proficiency (30+ WPM)
- Flexible availability including evenings/weekends
- Pass background check and drug screening
- Valid North Carolina driver's license (if applicable)