Job Description
Join a Premier Team in Chicago, IL
Are you ready to launch a successful career in customer service? Apex Support Solutions is currently hiring dedicated Customer Service Representatives to join our fast-paced team. We offer paid training and a supportive environment for entry-level professionals looking to grow.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with professionalism and empathy. Whether you are answering inquiries, resolving issues, or processing orders, you will play a vital role in our company's success.
Why Choose Us?
- Comprehensive paid training program for all new hires.
- Competitive salary with performance bonuses.
- Modern office environment in downtown Chicago.
- Clear pathways for career advancement.
Responsibilities
- Manage Customer Inquiries: Handle inbound and outbound calls and emails to resolve customer issues efficiently.
- Provide Product Support: Assist clients with product information, order status, and troubleshooting.
- Document Interactions: Log all customer conversations and transactions accurately in our CRM database.
- Process Transactions: Execute returns, exchanges, and refunds while adhering to company policies.
- Collaborate with Teams: Work closely with supervisors and support teams to improve service quality.
- Meet KPIs: Achieve daily and weekly targets for call resolution and customer satisfaction scores.
- Stay Updated: Learn and apply new company policies and product updates quickly.
Qualifications
- Education: High School Diploma or GED is required.
- Experience: No prior customer service experience is necessary; we provide full training.
- Skills: Basic computer literacy and typing skills are essential.
- Communication: Excellent verbal and written communication skills.
- Attitude: A positive, patient, and professional demeanor.
- Availability: Must be available to work full-time shifts, including weekends if required.
- Location: Must reside in the Chicago, IL area.