Job Description
We are seeking a motivated and empathetic Entry Level Customer Service Representative to join our growing team in Chicago, IL. If you are looking for a rewarding career with paid training and clear pathways for advancement, Horizon Support Services is the place for you. You will serve as the primary point of contact for our clients, ensuring their needs are met with professionalism and care.
Why Choose Us?
- Paid Training Program: No experience required. We invest in your growth.
- Competitive Compensation: Starting at $18.00/hr with performance-based bonuses.
- Modern Environment: Work in a state-of-the-art facility in downtown Chicago.
Join us and turn your communication skills into a successful career.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email with a focus on first-contact resolution.
- Resolve customer issues and complaints efficiently while maintaining a positive and empathetic demeanor.
- Provide accurate and detailed information regarding our products and services to clients.
- Update and maintain customer records in our CRM system to ensure data accuracy.
- Collaborate with team leads to identify trends in customer feedback and suggest process improvements.
- Document all interactions and transactions according to company policy.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills with a focus on clarity and tone.
- Previous customer service experience is a plus, but not mandatory for qualified candidates.
- Ability to work independently and collaboratively within a team environment.
- Proficiency with basic computer applications, including Microsoft Office Suite.
- Strong problem-solving skills and the ability to remain calm under pressure.