Job Description
Are you ready to take your career to the next level?
We are currently holding a Hiring Event in Tampa, FL for dedicated Customer Service Professionals. Join a company that values your contribution and offers a pathway for rapid growth.
What We Offer:
- Competitive Pay: Earn between $18.00 - $22.00/hour.
- Benefits Package: Medical, dental, and vision insurance.
- Work-Life Balance: Flexible scheduling options.
- Professional Development: Ongoing training and career advancement.
Whether you are an experienced agent or new to the industry, our Tampa location is the perfect place to start. Walk-ins are welcome! Please bring a valid ID and a resume to the event.
Responsibilities
- Manage inbound and outbound customer calls with a focus on retention and satisfaction.
- Resolve customer inquiries, issues, and complaints in a timely and professional manner.
- Accurately document customer interactions and account details within the CRM system.
- Adhere to established call scripts and quality assurance guidelines.
- Identify upsell and cross-sell opportunities to meet team revenue targets.
- Maintain a positive and professional demeanor under pressure.
Qualifications
- High School Diploma or GED equivalent is required.
- Excellent verbal communication and active listening skills.
- Basic computer literacy and typing speed of 30+ WPM.
- Ability to work in a fast-paced, high-volume call center environment.
- Must be legally authorized to work in the United States.
- Availability to work rotating shifts, including weekends and holidays.