Job Description
We are urgently hiring Customer Service Representatives in Cleveland, OH! If you are looking for a stable career with paid training and a competitive salary, we want to hear from you. Join a dynamic team where your communication skills are valued and your growth is our priority.
As a representative, you will be the voice of our brand, ensuring our customers receive the highest level of support. We provide a comprehensive training program designed to equip you with the skills needed to excel in this role.
Responsibilities
- Handle a high volume of incoming customer calls and inquiries with a friendly and professional demeanor.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Accurately document customer interactions and update account information in our internal databases.
- Provide detailed information regarding products, services, and account policies to clients.
- Identify opportunities to upsell products or services where appropriate.
- Collaborate with the support team to improve overall service quality and workflow processes.
Qualifications
- High school diploma or GED equivalent is required.
- Must have excellent verbal communication skills and a positive attitude.
- Basic computer proficiency and typing speed of 40+ WPM.
- Strong problem-solving abilities and the ability to work in a fast-paced environment.
- Reliable internet connection and computer access (if remote role) or willingness to commute to our Cleveland office.
- Previous customer service experience is a plus, but not required for this position.