Job Description
Join our award-winning call center team in vibrant San Antonio! ConnectCare Solutions is seeking motivated individuals to provide exceptional customer support for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive team environment with immediate start opportunities. No experience necessary—full training provided!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (including weekends)
- Pass background check and drug screening
- Previous customer service experience preferred