Job Description
Are you a people person looking for a stable career in Colorado Springs? Pikes Peak Connect is currently hiring Customer Service Representatives and is proud to offer paid training to all new hires. We are looking for local talent to join our growing team and provide exceptional support to our clients.
As a Customer Service Representative, you will be the first point of contact for our valued customers. We believe in investing in our employees, which is why we provide comprehensive training to ensure you have the skills needed to succeed. If you are eager to start a career with growth potential, apply today!
What We Offer:
- Comprehensive Paid Training Program.
- Competitive hourly wage ($18.00 - $25.00).
- Health, Dental, and Vision Insurance.
- Opportunities for advancement and career growth.
- A supportive and inclusive work environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction rates.
- Accurately document customer interactions and account information in our CRM system.
- Assist customers with product information, billing questions, and technical troubleshooting.
- Collaborate with team members to identify process improvements and enhance service delivery.
- Meet daily and monthly performance metrics and targets.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Previous customer service experience is a plus, but not required (we provide training!).
- Basic computer skills and typing proficiency.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Must be willing to participate in our paid training program.
- Must reside within or willing to commute to Colorado Springs, CO.