Job Description
Are you a people person looking to start a rewarding career in customer service? Apex Support Solutions is currently hiring Customer Service Representatives in Columbus, Ohio. We are looking for motivated individuals who are eager to learn, regardless of their background.
We are hiring immediately and offer a comprehensive paid training program to ensure you have the tools you need to succeed. Join a team that values professional growth and provides a supportive environment for entry-level candidates.
Why You'll Love Working Here:
- Paid Training: Get up to speed with industry-standard protocols at no cost to you.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance and shift availability.
- Modern Facilities: Work in a professional, climate-controlled environment in the heart of Columbus.
- Advancement: Clear pathways to Team Lead and Management roles.
Responsibilities
- Handle Customer Inquiries: Professionally answer phone calls and emails to assist customers with products, services, and account issues.
- Provide Solutions: Utilize active listening and problem-solving skills to resolve customer concerns efficiently and empathetically.
- Manage Data: Accurately log customer interactions and transactions into our internal CRM systems.
- Explain Products: Educate customers on new features and promotions to drive satisfaction.
- Team Collaboration: Work closely with supervisors and peers to maintain high service standards.
- Meet KPIs: Adhere to call handling times, quality assurance scores, and daily productivity goals.
Qualifications
- Education: High school diploma or GED required.
- Experience: No prior experience required. We provide full training.
- Communication: Strong verbal and written communication skills with a clear, friendly speaking voice.
- Technical Skills: Basic computer proficiency and typing speed of 35+ WPM.
- Availability: Must be available to work full-time hours, including evenings and weekends.
- Attitude: A positive, customer-first mindset and the ability to work in a fast-paced environment.
- Equipment: Reliable high-speed internet and a quiet workspace (if remote) or willingness to commute to our facility.