Job Description
Launch Your Career with Paid Training!
Are you a compassionate communicator looking for a stable career in a dynamic environment? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our growing team in Dallas, TX. We offer comprehensive paid training to ensure you have the skills and confidence to succeed from day one.
As a member of our team, you will be the friendly voice and face of our brand, connecting with customers to resolve inquiries and provide top-tier support. Whether you are entering the workforce for the first time or looking to pivot into a customer-centric role, we provide the tools and mentorship you need to thrive.
Responsibilities
- Customer Interaction: Handle inbound and outbound customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Issue Resolution: Troubleshoot customer problems, answer questions about products and services, and ensure satisfactory resolutions are reached.
- Training Compliance: Actively participate in paid training modules and apply learned skills to daily operations.
- Record Keeping: Accurately document customer interactions and account information within our CRM systems.
- Process Adherence: Follow company scripts, policies, and procedures to maintain high service standards.
- Feedback Collection: Gather customer feedback and relay it to management to help improve our products and services.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service experience is preferred but not required; we value attitude over experience.
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Basic computer proficiency and ability to navigate multiple software applications.
- Problem Solving: Ability to think critically and resolve conflicts calmly and effectively.
- Reliability: Ability to work a full-time schedule, including some weekends or holidays.