Job Description
Join our award-winning customer care team at NexCare Solutions! We're hosting an exclusive hiring event for Part-Time Customer Service Representatives in Charlotte, NC. This is your opportunity to make a real impact while enjoying flexible hours and competitive compensation.
As a trusted partner to Fortune 500 companies, we pride ourselves on fostering a supportive, growth-oriented environment. Our Charlotte facility offers modern amenities, on-site training, and a culture that celebrates achievement. Perfect for students, parents, and career changers seeking meaningful part-time work.
Event Details: October 20, 2023 | 10 AM - 4 PM | 300 S Tryon St, Charlotte. Bring your resume and be ready for on-the-spot interviews!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-contact resolution
- Update and maintain customer records in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex issues
- Meet/exceed KPIs including CSAT scores and average handle time
- Participate in ongoing product training and process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in call center or retail environment
- Exceptional verbal/written communication skills with neutral accent
- Proficient in Microsoft Office Suite and CRM software
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving skills with attention to detail
- Valid government-issued photo ID for background verification