Job Description
Join Detroit Connect Solutions and launch your career in customer service with our comprehensive paid training program! We're seeking motivated individuals to join our award-winning call center team in Detroit, MI. Enjoy competitive pay, benefits, and growth opportunities while helping customers resolve inquiries and deliver exceptional experiences. No prior experience required—our 4-week paid training will equip you with all the skills needed to succeed. Apply today and transform your passion for helping others into a rewarding career!
Responsibilities
- Handle inbound/outbound calls to resolve customer inquiries and concerns
- Document interactions and update customer information in CRM systems
- Meet performance metrics for call volume, quality, and resolution time
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory compliance standards
- Continuously develop product knowledge and communication skills
- Identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Comfortable working in a fast-paced team environment
- Basic computer proficiency with typing 30+ WPM
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options
- Background check and drug screen required post-offer