Job Description
Are you looking for a rewarding career in customer service? Horizon Support Solutions is hiring a dedicated Local Customer Service Representative to join our team in El Paso, TX. We pride ourselves on a culture of growth, and we are excited to offer complimentary paid training to help you succeed in your new role.
In this position, you will be the friendly voice of our brand, assisting customers with inquiries, resolving issues, and ensuring a top-tier experience. Whether you are entering the workforce or looking to advance your career, this is the perfect opportunity to build a future in a stable industry.
Why Join Us?
- Paid Training Program: No experience needed—we will teach you everything you need to know.
- Competitive Pay: Start earning immediately upon completion of training.
- Flexible Schedules: We offer various shift options to fit your lifestyle.
- Career Growth: Clear paths for advancement within the company.
Responsibilities
- Manage inbound and outbound customer inquiries via phone and email with professionalism and empathy.
- Resolve customer issues and complaints efficiently to ensure high satisfaction ratings.
- Provide accurate information regarding products, services, and company policies.
- Document all customer interactions and transactions accurately in our CRM system.
- Collaborate with the support team to identify trends and improve service quality.
- Assist in onboarding new clients and providing exceptional first impressions.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus, but we train the right candidates.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a patient, friendly demeanor.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work in a fast-paced environment and handle multiple tasks.