Job Description
We are looking for motivated individuals to join our team as Customer Service Representatives. Whether you are based in Fresno, CA, or looking for opportunities in Pennsylvania, we provide paid training to help you succeed. This is an excellent entry-level position for those ready to start a rewarding career in customer support.
As a key member of our team, you will interact with customers to resolve inquiries, process orders, and ensure a positive experience for every client. We value passion, patience, and a professional attitude.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency.
- Handle customer complaints and escalations with empathy and effective problem-solving skills.
- Process and verify customer orders, accounts, and billing information accurately.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with team leads to identify areas for process improvement.
- Assist in the training of new hires to ensure consistency in service delivery.
- Meet daily and weekly performance metrics regarding call volume and customer satisfaction.
Qualifications
- High school diploma or equivalent (GED) required.
- No prior customer service experience necessary; paid training is provided.
- Strong verbal and written communication skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer proficiency and typing skills (35+ WPM).
- Reliable internet connection and a quiet workspace (for remote roles).
- Willingness to learn and adapt to new software tools and procedures.