Job Description
Join Coastal Connect Solutions' award-winning customer service team in Virginia Beach! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy comprehensive benefits, career advancement opportunities, and a dynamic work environment. No experience required – we provide paid training!
Why Work With Us?
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off
- Tuition reimbursement
- Employee discounts
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Participate in ongoing training sessions
- Maintain positive brand representation
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent communication and active listening skills
- Ability to type 35+ WPM
- Strong problem-solving abilities
- Comfortable working in fast-paced environments
- Basic computer proficiency
- Flexible availability (weekends/evenings)
- Positive attitude and team player mentality