Job Description
Are you a motivated individual seeking a stable career in customer service? Apex Contact Solutions is currently hiring Customer Service Representatives in El Paso, TX. We are committed to your success, which is why we provide Paid Training and comprehensive support to help you excel.
We are a rapidly growing company with a national footprint, including operations in Florida. If you are looking for a Full-Time role with excellent benefits and growth potential, we want to hear from you. Join our team and make a difference in our customers' lives today.
Responsibilities
- Handle inbound and outbound customer calls with a professional, empathetic, and friendly attitude.
- Resolve customer inquiries, complaints, and issues efficiently while adhering to company scripts and guidelines.
- Accurately document customer interactions and account details in our CRM system.
- Identify opportunities to upsell products or services based on customer needs.
- Collaborate with team leads and other departments to resolve complex escalations.
- Maintain a high level of product knowledge to provide accurate information to customers.
Qualifications
- High school diploma or GED required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Willingness to participate in our paid training program.
- Must be authorized to work in the United States.