Job Description
Join our award-winning team as a Customer Service Representative with comprehensive paid training! We're seeking motivated individuals in Orlando to deliver exceptional customer experiences while building long-term careers. No prior experience required – we provide all the tools for success including paid certification, mentorship, and growth opportunities. Enjoy competitive benefits, flexible scheduling, and a supportive culture that values your development.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using our CRM system
- Document interactions and maintain accurate customer records
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics including quality and speed targets
- Proactively identify opportunities to enhance customer satisfaction
- Complete ongoing training modules to maintain product knowledge
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Customer service or retail experience preferred (not required)
- Must pass background check and drug screening
- Authorized to work in the United States