Job Description
Are you looking for a rewarding career in Customer Service with a company that invests in your future? Apex Customer Solutions is currently hiring for Full-Time Customer Service Representative positions in Chicago, Illinois. We pride ourselves on offering paid training for all new team members, ensuring you are equipped with the skills needed to excel in the industry.
As the face of our brand, you will interact with a diverse clientele, providing top-tier support and solutions. We offer a modern, inclusive work environment and competitive benefits for our full-time staff. If you are ready to start a stable career with growth potential, apply today.
Responsibilities
- Manage Inbound/Outbound Calls: Provide exceptional customer service by answering inquiries, resolving complaints, and providing accurate information.
- Technical Support: Assist customers with troubleshooting issues related to our products and services.
- Record Keeping: Maintain precise records of customer interactions, transactions, and comments in the CRM system.
- Problem Resolution: Identify customer needs and recommend appropriate solutions to ensure satisfaction.
- Team Collaboration: Work closely with supervisors and peers to meet daily and monthly performance goals.
- Process Documentation: Update and maintain customer account information and transaction records.
Qualifications
- Education: High school diploma or GED is required.
- Communication: Excellent verbal and written communication skills with a professional tone.
- Experience: Previous customer service experience is a plus, but not required due to our paid training program.
- Computer Skills: Basic proficiency with computers, typing, and navigating web browsers.
- Reliability: Must be available for full-time shifts, including weekends and holidays if necessary.