Job Description
Join Our Team and Grow Your Career with Paid Training!
Are you looking for a rewarding career in customer service? Apex Support Solutions is currently seeking dedicated Customer Service Representatives to join our dynamic team in Jacksonville, Florida.
We are proud to offer a comprehensive paid training program designed to equip you with the skills you need to succeed. Whether you are just starting your career or looking to transition into a stable, full-time role, we provide the tools, support, and environment for you to thrive.
Why Choose Apex Support Solutions?
- Paid Training: No experience required. We train you from the ground up.
- Full-Time Stability: Consistent schedules with excellent benefits.
- Career Growth: Clear pathways for advancement within the company.
- Modern Work Environment: State-of-the-art facilities and supportive management.
Don't miss this opportunity to build a future in customer service. Apply today!
Responsibilities
- Handle Inquiries: Interact with customers via phone, email, and chat to resolve inquiries and provide exceptional service with a focus on retention.
- Problem Resolution: Identify and assess customers' needs to achieve satisfaction and loyalty.
- CRM Management: Utilize CRM software (Salesforce, Zendesk) to track customer interactions, update records accurately, and log detailed notes.
- Process Improvement: Collaborate with team leads to identify process gaps and suggest improvements for better customer experience.
- Quality Assurance: Meet daily and weekly performance metrics regarding call handling, first contact resolution, and customer satisfaction scores (CSAT).
- Team Collaboration: Participate in daily huddles and training sessions to stay aligned with company goals and product knowledge.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service experience is a plus but not mandatory (we provide paid training for qualified candidates).
- Communication: Excellent verbal and written communication skills with a professional and friendly tone.
- Technical Skills: Proficiency in basic computer applications (Windows/Mac) and typing speed of 35+ WPM.
- Attitude: A proactive problem-solver who works well in a fast-paced, team-oriented environment.
- Availability: Must be available to work full-time hours, including weekends and holidays as needed.