Job Description
Are you looking for a career with growth potential? At Apex Contact Solutions, we offer complimentary paid training for all new hires. We are seeking dedicated individuals to join our dynamic team in Los Angeles as Customer Service Representatives. No prior experience is necessary—just a great attitude and a passion for helping others.
Responsibilities
- Manage inbound and outbound customer calls with professionalism and empathy.
- Resolve client inquiries and provide accurate information regarding products and services.
- Document customer interactions and feedback accurately in the CRM system.
- Identify upsell opportunities and promote company offerings to meet sales targets.
- Collaborate with team leads to improve call handling efficiency and customer satisfaction scores.
- Assist customers with account changes, billing questions, and technical support.
Qualifications
- High school diploma or equivalent (GED) required.
- Must have a stable, high-speed internet connection and a quiet home office environment.
- Excellent verbal communication and active listening skills.
- Ability to type 30+ WPM.
- Strong problem-solving abilities and a customer-first mindset.
- Flexibility to work shifts, including evenings, weekends, and holidays.