Job Description
Join our award-winning customer service team with paid training and immediate hire opportunities in Detroit! No experience necessary—we provide comprehensive training to launch your career in customer success. Enjoy competitive pay, flexible scheduling, and a supportive environment focused on professional growth. As a key member of our client support team, you'll resolve inquiries efficiently while representing industry-leading brands. Apply today and start your new career in as little as 48 hours!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve product inquiries, billing concerns, and technical issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet performance metrics for call quality and resolution time
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training and certification programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Previous customer service experience (preferred but not required)
- Type 35+ WPM with high accuracy
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Detroit office