Job Description
Join our dynamic team at NexusConnect Solutions as an Entry-Level Chat Support Specialist! We're hosting a hiring event in Indianapolis to fill multiple customer-focused roles requiring no prior experience. This is your gateway to a rewarding career in tech support with comprehensive training provided. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our innovative company.
Responsibilities
- Deliver exceptional customer service via live chat support
- Troubleshoot technical issues for clients using our proprietary software
- Document customer interactions and resolutions in CRM systems
- Collaborate with senior support agents to resolve complex cases
- Maintain detailed knowledge base articles and FAQ resources
- Adhere to company SLAs and quality assurance standards
Qualifications
- High school diploma or equivalent (required)
- Strong written communication skills (English)
- Basic computer proficiency and typing speed (40+ WPM)
- Customer service mindset and problem-solving abilities
- Ability to work in a fast-paced digital environment
- Reliable internet connection for remote work flexibility
- Must be available for on-site training in Indianapolis