Job Description
Join our award-winning team in Detroit and kickstart your career with paid training and immediate hire opportunities! We're seeking passionate Customer Service Representatives to deliver exceptional experiences while building valuable skills. No prior experience required – we provide comprehensive paid training and ongoing support to ensure your success. Enjoy competitive pay, flexible scheduling, and a dynamic work environment with clear advancement pathways.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics including quality and response times
- Continuously improve product knowledge through training modules
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to downtown Detroit location
- Availability for flexible shifts including evenings/weekends
- Passion for helping others and continuous learning