Job Description
Welcome to Apex Connect NY, where we are redefining the customer experience in the heart of New York City. We are currently seeking enthusiastic and professional individuals to join our growing team as Customer Service Representatives. This is a fantastic opportunity for anyone looking to start a stable, long-term career in a dynamic industry.
Why Join Us?
- Paid Training: We provide comprehensive, paid training to ensure you are fully equipped to succeed.
- Local Opportunities: Focus on serving the New York community with pride and dedication.
- Career Growth: We prioritize internal promotion and professional development for our team members.
- Modern Environment: Work in a state-of-the-art facility located in Manhattan.
If you have excellent communication skills and a passion for helping others, we want to hear from you. Apply today and take the first step toward your future!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Utilize CRM software to accurately update customer records and track interactions.
- Follow standard operating procedures and scripts while maintaining a personalized touch.
- Resolve complex issues by collaborating with team leads and technical departments.
- Identify opportunities to upsell products or services based on customer needs.
- Document all interactions and resolutions in the company database.
Qualifications
- High school diploma or equivalent required; associate's degree preferred.
- Previous customer service or call center experience is a plus, but not required if you are willing to learn.
- Must be able to pass a background check and drug screening.
- Strong verbal communication skills with a clear and professional telephone manner.
- Basic computer proficiency (typing speed 35+ WPM).
- Ability to work full-time hours, including weekends and holidays, as required by the business.