Job Description
Are you ready to launch a rewarding career in customer service? Apex Contact Solutions is currently hiring immediately in Jacksonville, Florida.
We understand that starting a new journey can be exciting. That is why we are proud to offer comprehensive paid training to all our new hires. Whether you are an experienced professional looking for a change or a motivated individual seeking your first opportunity, we provide the tools, mentorship, and support you need to succeed.
Join our high-energy team and enjoy a supportive work environment, competitive benefits package, and clear pathways for rapid career advancement.
Responsibilities
- Handle inbound and outbound customer inquiries with a focus on resolving issues efficiently and professionally.
- Provide accurate information regarding products, services, and company policies.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with team leads and other departments to ensure high customer satisfaction scores.
- Adhere to call scripts and quality assurance standards at all times.
- Identify and escalate complex issues to management when necessary.
- Maintain a positive and professional demeanor during high-volume call periods.
Qualifications
- High School Diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Ability to type 35+ words per minute.
- Proficiency with basic computer applications and CRM software.
- Previous call center or customer service experience is a plus but not required.
- Ability to work flexible shifts, including evenings and weekends.
- Strong problem-solving skills and a customer-first mindset.