Job Description
Launch Your Career with Paid Training in Kansas City, MO
Are you a motivated individual seeking a stable career with room for growth? KC Connect Solutions is currently hiring Customer Service Representatives in Kansas City. We are looking for passionate people who want to learn the ins and outs of client relations and sales support. Best of all, we offer a comprehensive Paid Training Program to ensure you have the skills and confidence to succeed from day one.
Join a team that values your potential. As a member of our Kansas City team, you will handle high-volume calls, resolve customer inquiries efficiently, and contribute to a positive company culture.
Why Choose Us?
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Paid Training: No experience required? No problem. We train you.
- Modern Environment: Work in a state-of-the-art facility in the heart of Kansas City.
- Benefits Package: Health, dental, and vision insurance available.
What You Will Do
As a Customer Service Representative, you will be the voice of KC Connect Solutions. Your primary goal is to ensure customer satisfaction while maintaining operational efficiency.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer complaints, issues, and questions in a timely and effective manner.
- Assist customers with account management, billing inquiries, and product information.
- Document all customer interactions and transactions accurately in our CRM system.
- Identify upselling and cross-selling opportunities to meet departmental sales goals.
- Collaborate with team leads and quality assurance teams to continuously improve service standards.
Qualifications
- High school diploma or GED equivalent required.
- Must be willing to participate in our paid training program (typically 2-3 weeks).
- Excellent verbal communication skills with a clear and friendly telephone manner.
- Basic computer proficiency and typing speed of at least 40 WPM.
- Strong problem-solving skills and the ability to multitask in a fast-paced environment.
- Reliable internet connection and a quiet workspace if working remotely (Hybrid options available).