Job Description
Join a Winning Team in Las Vegas!
We are seeking a dynamic and empathetic Customer Service Representative to join our growing operations. If you are looking for a career with stability, growth opportunities, and paid training, this is the perfect role for you. We pride ourselves on delivering exceptional support to our clients and providing a rewarding work environment for our employees.
Why Join Us?
- Paid Training: No prior experience needed; we provide comprehensive training to get you up to speed.
- Competitive Pay: Earn between $16.00 and $20.00 per hour based on experience.
- Full-Time Benefits: Health, dental, and vision insurance available.
- Career Growth: Clear pathways for advancement within the company.
Don't just answer phones—make a difference in people's lives every day. Apply today to start your journey with Apex Contact Solutions.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on customer satisfaction and retention.
- Resolve customer inquiries, complaints, and technical issues efficiently and accurately.
- Document all customer interactions and transactions in our CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Stay up-to-date with product knowledge and policy changes to provide accurate information.
- Collaborate with team leads to improve service processes and team performance.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Excellent verbal communication and active listening skills.
- Ability to type at least 40 WPM.
- Proficiency with computer systems and CRM software.
- Able to work in a fast-paced environment and handle multiple tasks simultaneously.
- Previous customer service experience is a plus, but not mandatory for the right candidate.