Job Description
Join our award-winning Kansas City call center team! We're hosting an exclusive hiring event for motivated individuals seeking dynamic customer service careers. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. No experience necessary—full training provided!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and company resources
- Meet/exceed performance metrics for call quality and efficiency
- Document interactions accurately in customer databases
- Collaborate with team members to improve service delivery
- Adhere to all compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible schedule availability including evenings/weekends
- Previous customer service experience preferred but not required
- U.S. work authorization and reliable transportation