Job Description
Are you looking for a career that offers stability, growth, and the chance to help others? Apex Support Solutions is currently seeking a motivated Customer Service Representative to join our expanding team in Los Angeles. We pride ourselves on providing Paid Training for all new hires, ensuring you are fully equipped to excel in your role.
As a local representative, you will be the voice of our brand, assisting clients with inquiries, resolving issues, and providing top-tier service. We are looking for individuals who are reliable, empathetic, and eager to learn.
Why Join Us?
- Comprehensive Paid Training Program.
- Career advancement opportunities within the company.
- Supportive and inclusive work environment.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on resolution and satisfaction.
- Accurately process customer orders, returns, and account information.
- Listen to customer concerns and provide effective, friendly solutions to problems.
- Maintain accurate and up-to-date customer records in the CRM system.
- Identify opportunities to upsell products or services to meet sales targets.
- Collaborate with the support team to improve overall service processes.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus, but not mandatory for qualified candidates.
- Excellent verbal communication skills and a professional telephone manner.
- Strong typing skills and proficiency with computers.
- Ability to work independently as well as part of a team.
- Reliable internet connection and a quiet workspace.