Job Description
We are looking for a dedicated Customer Service Representative to join our growing team in Memphis, TN. This is an excellent opportunity for individuals seeking a stable, full-time career with comprehensive paid training. If you have a passion for helping others and want to advance your professional skills, we want to meet you.
As a member of our team, you will be the face of our company, ensuring our clients receive the support they need. We provide a supportive environment, competitive pay, and clear pathways for career growth.
Key Benefits:
- Competitive Pay: Starting at $18.00 per hour.
- Training: Full paid training program for new hires.
- Benefits: Medical, dental, and vision insurance.
- Work-Life Balance: Full-time hours with consistent scheduling.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Utilize our CRM system to accurately log customer interactions and update account information.
- Identify and assess customers' needs to achieve satisfaction while adhering to company scripts and protocols.
- Collaborate with the support team to troubleshoot complex issues and escalate tickets when necessary.
- Maintain a positive and professional demeanor, even during high-volume periods.
- Assist in the development of new training materials based on common customer inquiries.
Qualifications
- High School Diploma or GED required; Associate's degree preferred.
- Previous customer service or call center experience is a plus, but we provide training for qualified candidates.
- Strong verbal and written communication skills with an emphasis on clarity and empathy.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Reliable internet connection and a quiet workspace if working remotely.