Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic tech environment. TechSolutions Inc. is a Fort Worth-based innovator committed to empowering remote work and fostering employee success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with speed and accuracy
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with technical teams to troubleshoot complex product issues
- Proactively identify upsell opportunities based on customer needs
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to master product knowledge
Qualifications
- Minimum 1 year customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including weekends
- Associate degree or equivalent experience required