Job Description
We are looking for a passionate and professional Customer Service Representative to join our growing team in Memphis, TN. In this full-time position, you will play a pivotal role in ensuring our clients receive exceptional support. We pride ourselves on our company culture and are looking for individuals eager to learn and grow.
Why You'll Love Working Here:
- Comprehensive Paid Training: We provide extensive, paid training to ensure you feel confident and prepared from day one.
- Competitive Compensation: Earn between $18.00 and $24.00 per hour based on your experience level.
- Benefits Package: Access to health, dental, and vision insurance after 90 days.
- Career Advancement: Clear pathways for promotion to Senior Representative or Team Lead roles.
The Role:
You will be the voice of our brand, handling inquiries with empathy and efficiency. We value integrity, hard work, and a customer-first attitude.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on high-quality service.
- Resolve customer issues and complaints by clarifying the problem, determining the cause, and selecting the best solution to expedite resolution.
- Process orders, applications, and requests accurately and efficiently.
- Maintain detailed and accurate records of all customer interactions and transactions in our CRM system.
- Collaborate with internal teams (Sales, Logistics, Technical Support) to ensure customer needs are fully met.
- Identify and assess customers' needs to achieve satisfaction and retention.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required; Associate’s degree in Business or Communications is a plus.
- Previous customer service experience is preferred, but we are willing to train the right candidate.
- Excellent verbal and written communication skills.
- Proficient with computer systems, Microsoft Office Suite, and CRM software.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to work full-time, including weekends and holidays as required.
- A friendly, patient, and empathetic demeanor.