Job Description
Join our award-winning support team as a Local Chat Support Agent and deliver exceptional customer experiences from your home office! We're urgently seeking tech-savvy communicators to resolve customer inquiries instantly through live chat. Enjoy competitive pay, flexible scheduling, and comprehensive training. Perfect for detail-oriented individuals who thrive in remote environments and want immediate career growth. Apply now to become part of Columbus's fastest-growing customer service revolution!
Responsibilities
- Respond to customer inquiries via live chat within 30 seconds
- Resolve technical issues using knowledge base and troubleshooting protocols
- Maintain detailed chat logs and update customer records in CRM
- Collaborate with Tier 2 support for complex escalations
- Meet 95% customer satisfaction score monthly
- Participate in weekly training for product updates
- Identify trends in customer feedback for process improvements
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience (chat support ideal)
- 60+ WPM typing speed with 98% accuracy
- Proficient in G Suite, Zendesk, and CRM tools
- Exceptional written communication skills
- Quiet home office with high-speed internet
- Ability to work flexible shifts including weekends
- Ohio residency required for local support role