Job Description
We are seeking a dynamic and empathetic Customer Service Representative to join our rapidly expanding team in the vibrant city of Milwaukee, WI. We are proud to offer comprehensive paid training for all new hires, ensuring you have the tools to succeed. As part of our operations, you will be the friendly voice connecting our clients across Wisconsin and Illinois to top-tier solutions.
This is a full-time opportunity for individuals who thrive in a fast-paced environment and are passionate about helping others. If you are looking for a career with growth potential, competitive pay, and a supportive culture, we want to hear from you.
Responsibilities
- Provide exceptional customer support via phone, email, and chat to clients primarily in the Milwaukee and Illinois regions.
- Assist customers with product inquiries, account troubleshooting, and issue resolution with a focus on first-contact resolution.
- Document customer interactions accurately in the CRM system.
- Collaborate with team leads and sales departments to improve customer satisfaction scores.
- Participate actively in paid training programs to master product knowledge and soft skills.
- Maintain a professional and positive demeanor during high-volume call periods.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service experience is a plus, but we provide paid training for the right candidates.
- Strong verbal communication skills with the ability to convey complex information simply.
- Proficient in using computers and navigating web-based software applications.
- Reliable internet connection and a quiet home office environment (if remote hybrid).
- Able to work flexible hours, including evenings and weekends, as needed.