Job Description
Are you ready to launch a successful career in customer support? Apex Connect Solutions is currently hiring Customer Service Representatives in Minneapolis, MN, and we are looking for motivated individuals ready to learn.
We offer a comprehensive paid training program with no prior experience required. Our goal is to help you grow professionally while delivering exceptional service to our clients. Join a supportive team culture that values dedication and performance.
Why Join Us?
- Complete paid training with certified mentors.
- Competitive hourly rate with performance-based bonuses.
- Health, dental, and vision insurance available after 90 days.
- Flexible scheduling options to work with your lifestyle.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with empathy and professionalism.
- Resolve complex customer inquiries and complaints efficiently to ensure high satisfaction rates.
- Accurately document all customer interactions and account details in our CRM system.
- Identify customer needs and suggest appropriate products or service upgrades.
- Collaborate with the support team to maintain up-to-date product knowledge and service protocols.
- Maintain a professional call demeanor that aligns with the company brand.
Qualifications
- High school diploma or GED is required.
- Must be willing to commit to the 2-week paid training period.
- Excellent verbal communication and active listening skills.
- Basic computer literacy and typing speed of 40+ WPM.
- Ability to work in a fast-paced, target-driven environment.