Job Description
Join our award-winning customer service team in Atlanta and kickstart your career with no prior experience needed! We provide comprehensive paid training and a supportive environment where you'll develop essential skills while helping customers. Enjoy competitive pay, benefits package, and opportunities for advancement in a dynamic, fast-paced setting.
Why Apply?
• Immediate start opportunity
• Paid on-the-job training
• Career advancement pathways
• Modern downtown Atlanta location
• Comprehensive benefits package
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using CRM systems
- Document interactions and maintain accurate records
- Collaborate with team members to ensure seamless service
- Meet performance metrics for call quality and resolution time
- Continuously improve product knowledge through training modules
- Upsell products/services when appropriate
- Adhere to company policies and compliance standards
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM
- Proficient with basic computer applications
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown office
- Flexibility to work occasional evenings/weekends