Job Description
Transform your career with our paid training program for Customer Service Representatives! Join our award-winning team and thrive in a dynamic night shift environment. We invest in your growth through comprehensive onboarding, mentorship, and ongoing development opportunities.
Why Join Us?
- Full paid training (4 weeks) with industry certifications
- Competitive hourly wage + performance bonuses
- Health, dental, and vision benefits after 60 days
- Tuition reimbursement for career advancement
- 24/7 support and flexible scheduling options
Work remotely or in our state-of-the-art Minneapolis facility while serving Fortune 500 clients. Night shift premium pay available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems with 99% accuracy
- Collaborate with team to improve service quality metrics
- Meet/exceed KPIs: First Call Resolution (85%), CSAT (90%)
- Escalate complex issues to senior specialists
- Participate in bi-weekly coaching sessions
- Adhere to HIPAA and PCI compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Ability to type 40+ WPM with 95% accuracy
- Comfortable with night shift schedule (11 PM - 7 AM)
- Basic proficiency in Microsoft Office Suite
- Customer service experience preferred but not required
- Must pass background check and drug screening