Job Description
Launch your career in customer service with our comprehensive paid training program! Nexus Solutions Group is seeking dedicated night shift Customer Service Representatives in Minneapolis, MN. No experience required – we provide all the training you need to succeed in a dynamic, supportive environment.
As a key member of our team, you'll handle inbound/outbound calls, resolve inquiries with empathy, and contribute to our award-winning customer experience. Enjoy competitive pay, flexible scheduling, and growth opportunities within our expanding organization.
What We Offer:
- 4-week paid training program
- Comprehensive benefits package (Day 1)
- 401(k) with company match
- Tuition reimbursement
- Clear career advancement path
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve billing, technical, and product inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams
- Adhere to compliance and security protocols
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Comfortable working night shifts (10 PM - 6 AM)
- Basic computer proficiency (MS Office, CRM)
- Problem-solving ability with calm demeanor
- Reliable transportation to downtown Minneapolis
- Passion for helping others
- Willingness to learn new technologies