Job Description
Join our award-winning remote team and transform how customers experience service! As a Part-Time Call Center Representative, you'll be the voice of our brand, delivering exceptional support from the comfort of your home office. We're seeking empathetic communicators to handle inbound calls for Fortune 500 clients in Detroit and beyond. Enjoy flexible scheduling, comprehensive training, and the opportunity to grow with a company that invests in its people. No commute required – just a quiet workspace and a passion for helping others.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical support
- Maintain detailed case documentation in CRM systems (Salesforce)
- Meet/exceed quality and productivity metrics (25+ calls/hr)
- Collaborate with team leads to escalate complex issues
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with 95% accuracy
- Reliable high-speed internet and quiet home office
- Flexibility to work evenings/weekends (25-30 hrs/week)
- Proficiency with Windows OS and multiple software platforms