Job Description
Start Your Career in Customer Service Today
Apex Support Solutions is looking for driven individuals to join our team in Tampa, Florida. We offer a dynamic work environment where your growth matters. Whether you are looking for your first job or a career change, our paid training program ensures you have the skills needed to succeed.
Why Join Apex Support Solutions?
- Competitive Pay: Starting at $16.00/hour with opportunities for bonuses.
- Comprehensive Training: No experience required; we teach you everything.
- Health Benefits: Medical, dental, and vision insurance available after 90 days.
- Career Growth: Clear pathways to team lead and management roles.
Responsibilities
- Manage high volumes of inbound and outbound customer calls with a focus on quality and efficiency.
- Assist customers with product inquiries, order tracking, and account troubleshooting.
- Resolve customer complaints and issues professionally while maintaining high satisfaction scores.
- Update customer records and resolve billing discrepancies accurately.
- Collaborate with the support team to improve processes and service delivery.
- Adhere to all company policies and call center standards.
Qualifications
- High school diploma or equivalent is preferred.
- Basic computer literacy and typing skills (25+ WPM).
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced environment and handle stress effectively.
- Reliable internet connection and a quiet workspace (if remote).
- Must be legally authorized to work in the United States.
Responsibilities
- Manage high volumes of inbound and outbound customer calls with a focus on quality and efficiency.
- Assist customers with product inquiries, order tracking, and account troubleshooting.
- Resolve customer complaints and issues professionally while maintaining high satisfaction scores.
- Update customer records and resolve billing discrepancies accurately.
- Collaborate with the support team to improve processes and service delivery.
- Adhere to all company policies and call center standards.
Qualifications
- High school diploma or equivalent is preferred.
- Basic computer literacy and typing skills (25+ WPM).
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced environment and handle stress effectively.
- Reliable internet connection and a quiet workspace (if remote).
- Must be legally authorized to work in the United States.