Job Description
Ready to start a rewarding career in customer service? Nexus Solutions Group offers comprehensive paid training for motivated individuals with no prior experience! Join our dynamic team in Columbus and gain industry-leading skills while earning competitive pay. Our 4-week paid training program covers everything from communication techniques to CRM software mastery. Enjoy a supportive environment with mentorship, growth opportunities, and a clear path to advancement. Full benefits package included after 90 days!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve customer experience
- Participate in ongoing skill development sessions
Qualifications
- No experience required – training provided!
- High school diploma or equivalent
- Strong written/verbal communication skills
- Ability to multitask in fast-paced environment
- Proficient with basic computer applications
- Positive attitude and customer-first mindset
- Must pass background check and drug screen