Job Description
Join our award-winning customer service team at GlobalConnect Solutions! We're seeking dedicated professionals to deliver exceptional support during weekend shifts in Kansas City. Enjoy a competitive salary, comprehensive benefits package, and work-life balance with our flexible weekend schedule. If you thrive in dynamic environments and value customer satisfaction, this is your opportunity to grow with a leader in the tech support industry.
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email with 95%+ satisfaction rate
- Resolve technical issues for enterprise clients using proprietary CRM systems
- Document all interactions accurately in Salesforce with daily quality audits
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed knowledge base articles and troubleshooting guides
- Support weekend system updates and maintenance windows
Qualifications
- Minimum 2 years customer service or technical support experience
- Proficiency in CRM platforms (Salesforce preferred)
- Exceptional communication skills with clear articulation
- Ability to work independently during non-business hours
- Technical troubleshooting aptitude for SaaS products
- Flexible availability including weekends and holidays
- High school diploma or equivalent; college degree preferred